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Shipping & Return Policy

Valbruna Vail Shipping Policy:

Federal Express (FedEx) or UPS Delivery Signature Policy:
If you are choosing delivery by Federal Express (FedEx) or UPS you will be asked to choose between accepting for the shipment to be left at your door WITHOUT a recipient signature or to require the Federal Express or UPS Delivery Signature option. FedEx or UPS will obtain a signature from someone at the delivery address. If no one is at the address, FedEx or UPS will reattempt delivery. Direct Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.

Sale & discounted items:
All SALE/DISCOUNTED goods can be returned for exchange or store credit only; NO REFUND is available on SALE/DISCOUNTED items.

Discounts & coupon codes:
Discounts may require a special coupon code that must be entered on the check out page; please make sure that you click the "apply" button after entering the coupon code.

Multiple discounts may be offered; please enter the coupon code for each discount and click  "apply", after the discount is calculated you can enter the next coupon code and click "apply" again. If applicable both discount will be calculated and added to your order.
Please note that multiple discounts may not be applicable on all orders.

Shipping method:
We ship via FedEx and UPS with ground and express services available.
Please provide a physical address for delivery as FedEx and UPS will not deliver to a P.O. address!

Shipping charges:
You will be able to choose the shipping service you prefer on the check-out page. Charges for the service of your choice will also appear on the check-out page according to FedEx and UPS standard rates.

Delivery timing:
In stock items will be shipped within the following day if your order is placed by 12noon MST. Your shipment will be delivered in approximately 5-7 business days if shipped via ground service. Delivery times for express services will be according to Fedex and UPS standards for the service of your choice.

Orders placed after 12noon (MST) on Friday, or on Saturday or Sunday will be processed on the following Monday.

International shipping:
PLEASE NOTE THAT THERE ARE NO RETURNS AND NO REFUNDS ON ORDERS SHIPPED OUTSIDE NORTH AMERICA. If you are placing an order that is shipping outside the United States we now offer Fedex and UPS International Economy service. Duties and taxes are the responsibility of the recipient.

Delivery to post office boxes:
We currently do not offer shipping via USPS to Post Office boxes. If you need to have your order shipped to a P.O. box address please contact one of us for cost details and any additional information.

Shipping/handling & processing charges (S&P):
S&P is the charge for order processing, item selection, packaging, processing, transport and handling. Shipping and handling charges are not refundable. We currently DO NOT charge any flat S&P fee.

Valbruna reserves its right to modify the S&P charge at any time.

Multiple item orders:
Multiple items on the same order may be shipped separately depending on the availability of each item. S&P charges for items shipped standard delivery will be pro-rated over the entire order.

Colorado sales tax:
Orders being shipped to Pitkin, Eagle and Summit counties, please call for local tax charges. All other Colorado shipments add 2.9% sales tax.

Valbruna Vail Return Policy:

Return Policy

Returns and Exchanges:
If you are less than fully satisfied with your online purchase, send it back to us for exchange or refund. Returns for a refund or exchange will be accepted within 14 days from date of receipt. Returned items must be in perfect condition, accompanied by all original tags and the original packing slip or receipt indicating the reason for your return. The value of the merchandise returned will be credited to the exact form of payment used for the original purchase. Please note that, according to our shipping policy, shipping cost and handling fee are not refundable.

Sale/Clearance/Closeout returns:
Sale, clearance and closeout merchandise must be returned within 14 days from the date of receipt and only for exchange if available or for a merchandise store credit.

All returns require a return authorization from Valbrunavail. Please call Customer Service at: 970.827.9091 or to start the return authorization process please click here.

All returns not meeting the above requirements will be charged a 20% re-stocking fee.

For your protection, we suggest returning the item via UPS or FedEx, insured with return receipt to:

Valbruna/M.T. Imports Returns
23698 Hwy 24
Suite B1
Minturn, CO 81645

No USPS service to this address

Or insured with return receipt via USPS to:

Valbruna/M.T. Imports Returns
P.O. Box 956
Minturn, CO 81645

No Fedex or UPS service to this address

Please note, the cost to ship an item for return/ exchange is the customer's responsibility. If the item is an exchange, Valbruna will ship the exchanged item (s) to the customer via standard 5-7 day FedEx/UPS shipping without any charge to the customer.

Online purchases: purchases may not be returned/exchanged in the Valbruna store in Vail, Colorado and purchases in the Vail location cannot be returned through the online store.

Sale/Clearance/Closeout returns:
Sale, clearance and closeout merchandise must be returned within 14 days from the date of receipt and only for exchange if available or for a merchandise store credit.

Gift return:
When a gift is returned, a Valbruna e-gift certificate will be issued to the gift recipient for the amount of the returned merchandise. The e-gift certificate can be used for purchases from or at the Valbruna Store in Vail, Colorado. 

Price adjustments:
Prices are subject to change. Valbruna tries to ensure the accuracy of pricing at all times, however pricing errors may still occur. Valbruna reserves the right to change the current listed price. Online promotions and prices are not valid in the Valbruna store in Vail, Colorado. All offers, sales and specials cannot be applied to previously purchased items and cannot be combined with any other discount offer.

To initiate a return please click here: