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Return Policy

Return Policy

Returns and Exchanges:
If you are less than fully satisfied with your online purchase, send it back to us for exchange or refund. Returns for a refund or exchange will be accepted within 14 days from date of receipt. Returned items must be in perfect condition, accompanied by all original tags and the original packing slip or receipt indicating the reason for your return. The value of the merchandise returned will be credited to the exact form of payment used for the original purchase. Please note that, according to our shipping policy, shipping cost and handling fee are not refundable.

Sale/Clearance/Closeout returns:
Sale, clearance and closeout merchandise must be returned within 14 days from the date of receipt and only for exchange if available or for a merchandise store credit.

All returns require a return authorization from Valbrunavail. Please call Customer Service at: 970.827.9091 or go to:
http://valbrunavail.myreturnscenter.com to start the return authorization process.

All returns not meeting the above requirements will be charged a 20% re-stocking fee.

For your protection, we suggest returning the item via UPS or FedEx, insured with return receipt to:

Valbruna/M.T. Imports Returns
23698 Hwy 24
Suite B1
Minturn, CO 81645

No USPS service to this address

Or insured with return receipt via USPS to:

Valbruna/M.T. Imports Returns
P.O. Box 956
Minturn, CO 81645

No Fedex or UPS service to this address

Please note, the cost to ship an item for return/ exchange is the customer's responsibility. If the item is an exchange, Valbruna will ship the exchanged item (s) to the customer via standard 5-7 day FedEx/UPS shipping without any charge to the customer.

Online purchases: 
Valbrunavail.com purchases may not be returned/exchanged in the Valbruna store in Vail, Colorado and purchases in the Vail location cannot be returned through the online store.

Sale/Clearance/Closeout returns:
Sale, clearance and closeout merchandise must be returned within 14 days from the date of receipt and only for exchange if available or for a merchandise store credit.

Gift return: 
When a gift is returned, a Valbruna e-gift certificate will be issued to the gift recipient for the amount of the returned merchandise. The e-gift certificate can be used for purchases from Valbrunavail.com or at the Valbruna Store in Vail, Colorado. 

Price adjustments:
Prices are subject to change. Valbruna tries to ensure the accuracy of pricing at all times, however pricing errors may still occur. Valbruna reserves the right to change the current listed price. Online promotions and prices are not valid in the Valbruna store in Vail, Colorado. All Valbrunavail.com offers, sales and specials cannot be applied to previously purchased items and cannot be combined with any other discount offer.

To initiate a return please click here: